Effective Naturally

Hi Rick, When we rebuilt our Velocity Frequent Flyer program (launched Aug 25th) our Hotel and Rental car partners provided complimentary memberships for our Gold and Platinum members. This benefit, we named "Complimentary Elite membership with Europcar
Privileges Program or Hertz #1 Club" The level at which our members are awarded the rental car benefit, is the corresponding level within the rental car membership program. In your case, as a Gold Velocity member, you are eligible for Complimentary Executive
membership with Europcar Privileges Program. If you held Platinum with Velocity, you would be entitled to Privilege Elite membership with Europcar. Considering you already hold the Executive level with Europcar, and with the multiple use of the name 'elite',
we can see how that could be confusing, and offer our apologies for that. We can assure you that we haven't undersold this, if you look at the 'benefits at a glance' table on this webpage - http://www.velocityrewards.com.au/content/Status/GoldStatus/index.htm
- you will be able to see the difference. Hope that helps explain the confusion! Thanks for your continued loyalty. Dean (Virgin Australia Social Media Team)