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  • The complete 3 stage program
  • Direct access to weekly chat room
  • Case Studies
  • Personalised Assistance

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Effective Naturally

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Share your Experience

Every experience with a brand is made up a series of touchpoints. A touchpoint is every moment that a customer or any member of the public 'touches' or connects with any part of the brand either pre, post or during the transaction. When you've had an experience that you want to tell people about, please share it with us here.

Employee Workplace Assessment

We believe 99% of businesses in Australia would benefit from the Effective Naturally program. If you'd like to know if you're one of those 99%, then why not see what your staff think? After all they are a major contributor to how your customers think of you.

In the program we'll work through a range of perspectives to ensure we see things from all angles and help you find a strong, consistent direction. In the meantime this assessment will at least give an idea on where you currently stand. Send staff the link and we can send you the results.

* Indicates a required field.

1. I feel like I'm hitting my head against a brick wall

2. My ideas are given serious consideration

3. I feel appreciated in the workplace

4. When a customer problem occurs I feel empowered to be able to fix it

5. I know a clear direction of where my employer is heading

6. My employer has distinct advantages over competitors

7. All of our staff clearly know why we're better than our competitors

8. I'm proud of the place I work

9. I feel like I personally achieve something during my day

10. When there is a problem that tarnishes the customer experience, my employer is quick to fix the issue for the long term

11. If a problem is raised with management it is fixed first time

12. Our customers genuinely like us

13. We truly deliver what our advertising says we do

14. We miss opportunities as a business to deliver outstanding experiences to our customers

15. Management seem to be more concerned about keeping their jobs than results

16. I have shared ideas with management only to have them ignored and rehashed later as their own idea

17. Your employer could charge more for services if the overall experience was better

18. I feel like I'm treated like a robot not a person

19. My workplace is proactive (realising opportunities) rather than reactive (constantly fixing the same problems)

20. Different departments in the business are working for different things and often fight each other - there isn't one single vision

21. If a customer came to me with a strange request I'd be able to handle it

22. When people put ideas forward we are given excuses as to why they won't work

23. Staff stay at our company for a long time because they feel like it's a family

24. I'm a part of the success of the business

25. I can see myself working with the same employer in 5 years from now

* I give permission for this feedback to be sent anonymously to my employer.

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